Six Personal Finance Authors You Should Follow on Twitter Right Now

Six Personal Finance Authors You Should Follow on Twitter Right Now Six Personal Finance Authors You Should Follow Right Now Six Personal Finance Authors You Should Follow Right NowWhy settle for reading just any author when you could read an author who will help you with you improve your finances? These writers all have books you can check out to get a better handle on your money and credit situation. Don’t have time for a book right now? Well you should follow their Twitter accounts so you can get their wisdom in bite-size chunks on the go!Beth Kobliner  @BethKoblinerBeth Kobliner is a journalist and best-selling personal finance author. In her most recent book, Make Your Kid a Money Genius, she offers parents a step-by-step guide to teaching their children about money and personal finance concepts. Follow her today for great personal finance tweets! Ric Edelman    @ricedelmanRic Edelman is a best-selling author and Executive Chairman of Edelman Financial Services, LLC. In his book, The Truth About Your Future. The Money Guide You Need Now, Later and Much Later, he explores how technology will affect the way we save, invest, and plan for the future. Jeanne Kelly    @creditscoopJeanne Kelly is a credit coach, speaker, and personal finance author. Her two books (The 90 Day Credit Challenge, and The Credit Makeover) seek to inform and assist readers with credit, credit scores, and credit reports. Follow her today for great credit advice!Thomas J. Stanley, Ph. D.  @thomasjstanleyThomas J. Stanley, Ph.D. was an advisor, researcher, and author of many books on the wealthy population in America. Follow his Twitter page, and check out his books, The Millionaire Next Door, and The Millionaire Mind. Teresa Ghilarducci  @tghilarducciTeresa Ghilarducci’s book, How to Retire with Enough Money, and How to Know What Enough Is, explores the ins and outs of saving enough for retirement. She explains how much you generally need in order to retire, and ways to stretch your money further and save faster. Jonathan DeYoe  @DeYoeWealthJonathan DeYoe is a financial planner and author of Mindful Mo ney. In his book he attempts to offer readers a guide to creating a specific financial plan that caters to their beliefs. Jonathan’s belief is that money is simply a tool that can be used to create the lifestyle that you want and deserve.

Problems with the Public Defence System - Free Essay Example

Problems with the public defense system A public defender is a lawyer who is appointed to defend individuals who cannot afford to hire a lawyer. Public defenders are appointed by the government and the provision of is stipulated by the law of those countries that have this provision. The law requires that there be a provision for adequate assistance of counsel to anyone accused of a crime who cannot afford their own representation. An individual presumed innocent and has a right to a fair trial in which he can defend himself against the charges leveled against him. With no access to counsel, an innocent person may be convicted of a crime merely because they happen to be poor. Providing competent counsel is the significant way of ensuring the proper operation of the constitution designed to protect the innocent and the less fortunate from unfair and unjust punishment, including death. As Justice Black recognized in Gideon v. Wainwright: Every individual therefo re has a right to an attorney as provided by the law, and this attorney is required to represent their client fully. This however in some instances has been made difficult and impossible even in some cases, due to the problems and difficulties that the public defence system is facing. Not all Individuals are Eligible. For instance not everyone qualifies for a public defender. An individual’s eligibility for a public defender is determined by their financial need. Therefore one has to provide financial documents that prove that they are unable to hire a lawyer, for an attorney to be assigned to them. Sometime these procedures are slow and end up taking too long before the individual’s case is assigned to a public defender. These slow procedures then cause the individual to be in jail for more days than necessary. Ineffective Counsel After the financial bit, comes the effectiveness of the appointed counsel. This is especially discouraging as the court appoint ed attorney sometimes are not as effective. The quality of representation of the client by the attorney is sometimes not the best and this is mostly due to the limited resources provided to the counsel or the work overload that the public defender has that cause them not to be fully prepared to represent the defendant in court. Excess Workload Public defense caseloads frequently far exceed national standards. For example, national standards limit felony cases to 150 a year per attorney. Yet felony caseloads of 500, 600, 800 or more are common. Unmanageable caseloads mean that many defenders simply don’t have time to do the most basic tasks, such as talk to their clients or do investigation. Many individuals get nothing more than a few minutes of their attorney’s time and a hurried guilty plea. The result: miscarriages of justice and convictions of the innocent. This has sometimes led to attorneys being sued for misrepresenting and failing their clients due to work overload. Sometimes public defenders out rightly refuse to represent clients, in such instances a lot of defendants are left with no representation which goes against their constitutional right to an attorney. However the defenders argue that lack of effective counsel due to work overload is well the same as going against or violating this right. Lack of Standards Not all states have clear standards when it comes to representations by public defenders and this obviously brings us back to the quality of representation. As a result of the lack of standards in some counties, the public defense system may be terrible in one county and totally different in another. So that you may find individuals with the same crime may have extremely different verdicts. Lack of Institutional Support Public defenders are burdened by lack of resources, unimaginable workload, limited supervision and very little training, oppressive police, stubborn clients, demanding judges and jurors all of whom they must work with and unhealthy working conditions. Studies of the system indicate that all these factors and tremendous pressure to process cases result to a constant stress on the public defenders which in turn leads to an increasing sense of disillusionment and cynicism about the job. Representation of defendants at the federal level is further complicated by new federal bail and speedy trial requirements, the sentencing guidelines, and mandatory minimum sentences, all of which have increased the pressure on public defenders, thereby causing a reduced ability to provide proper representation.[ committee to review the criminal justice act, report of the committee to review the criminal justice act (1993), reprinted in 52 crim. l. rep. (bna) 2265 (1993) [hereinafter review committee report]. Lack of funding Financing is a big issue for public defenders countrywide. This is such a big issue that some public defender offices are even refusing some cases and let ting go of others due to lack of resources and man power. There are some states whose public attorneys are funded by the local county governments. However most counties are short on cash and are not able to fund their public defender offices. This leaves there members of state without a choice if they do not have enough money to afford an attorney. Sometimes it goes as far as charging the defendants for some of the costs of their public defenders. For example in Louisiana the amount charged to individuals who go through the courts is said to pay a sizeable amount the budget for public defenders countrywide. This reliance on court fees stems from the severe underfunding of the public defense system which in turn leads to case overloads. Lack of Trust from the Public Public have a questionable independence as they report to elected officials. Thus one is left to question where their loyalties lie and whether they are acting impartially and being unbiased in their repres entation just to advance their employers interests. The public defense function should be independent from political influence and subject to judicial supervision only. To promote quality of services and efficiency and also to safeguard independence, a nonpartisan board should oversee defender assigned counsel systems. Ensuring that the judiciary is independent from political pressures is an important means of furthering the independence of the defense system. No counsel at all Many people that are accused of a crime get no lawyer at all. In 2002 one of California’s Counties had more than 12,000 guilty pleas that were entered by individuals who had no lawyers. In Georgia we have some counties that have been sued for failing to provide counsel to defendants, or delaying so long to appoint counsel, which leads to the pretrial wait in jail to be longer than the sentence would have been if convicted. In other places pressure is put on individuals to waive their constitut ional right to counsel, this is normally done to juveniles, so as to get a â€Å"deal† that is available only if they plead guilty to the crime they have been accused of immediately. Many courts with little to no challenge at all, accept this waivers. The consequences to these are often life-altering, such as loss of employment and sometimes even deportation. Very few jurisdictions comply with the U.S. Supreme Court’s latest ruling (Alabama v. Shelton 2002) extending the right to counsel to people receiving probation or a suspended sentence. Reports say that Washington DC almost 99 percent of defendants on housing eviction cases is unrepresented by attorneys. This means that these individuals may end up being evicted due to lack of proper representation. Counsel lacks sufficient time and space The defenders sometimes lack sufficient time to interview their clients before the preliminary examination and even trial. This is because the attorneys are informed of their new clients late, and in most cases they are always busy dealing with another case. By the time they get around to seeing the client it’s too late or too much time has passed and they are only left with few minutes to develop strategy and ground rules for both of them. This then leads to misrepresentation of the defendant by the defender, which is violating the defendant’s rights of legal counsel as they have not been fully represented. The space that is given for counsel is also is not confidential. An attorney should have confidential access to his client at all times for exchange of legal and any other information needed; this however is not the case. Lack of experience Sometimes defendants are assigned to counsel that has no experience in their case. Attorneys should never be assigned to case that they do not have experience or proper training to handle; this is overlooked especially when all the attorneys who could handle the case are overwhelme d with work load or are just not available to take up the case. This also leads to poor representation of clients and has dire consequences like harsh penalties and verdicts by the judge. Changing of Attorneys In some instances you may find a defendant having to be represented by two different attorneys in the same case. This is again mostly due to work overload that may lead to dates of case hearings clashing and thus a new attorney has to step in and represent the defendant. This leads to confusion and slow advancement of the cases. It is important that the same attorney represent the client continuously from the beginning of the case through the trial and till sentencing. Burn out and fatigue of attorneys. Most public defenders have a lot of cases to handle that they end up being burned out. The fatigue causes them to make judgment errors when making decisions on the representation of client cases which leads misrepresentation of the clients. This is unethical and totally unfair to the client as they may end up with life altering sentences put against them due to these errors. Families may lose their homes; individuals may end up being deported or families broken due to sentencing of many years in prison, leaving behind families that are bankrupt and have huge legal fees to pay. Many people are let go from prison after they are found to be innocent after they have spent many years in prison. These individuals had attorneys who represented them when they were found guilty in the first place. Some who are without lack, never find justice in the system, they instead die in prison after hoping and praying and later on resign to fate. Racism Some communities that suffer from inadequate provision of legal services to the poor are also subject to peculiar disabilities in the criminal justice system. The most recent wave of criminal justice reforms has included the enactment of laws that appear to be aimed at members of certain races, lea ding to higher levels of incarceration of African-American males. One of the most disturbing examples of race-based criminal law reform is the enactment of differing penalties for cocaine convictions based solely on the form in which the cocaine is possessed or distributed. In Minnesota v. Russell, five African-American males challenged a state criminal prosecution for possession of crack cocaine. The defendants alleged that African-Americans, who constitute ninety-six percent of those charged with possession of crack cocaine, and white Americans, who constitute nearly eighty percent of those charged with possession of powder cocaine, were treated differently in the imposition of penalties for what is essentially the same crime; possession or distribution of cocaine. Under Minnesota law at the time, the sentence for a conviction of possessing five grams of powder cocaine would likely result in probation. Alternatively, the sentence for a conviction of possessing five grams of crack cocaine would ordinarily result in a penalty of ten years imprisonment. Moreover, the data presented at trial by the defendants indicated that an offender convicted of selling a given amount of crack cocaine would receive the same sentence as would an offender convicted of selling one hundred times that amount of powder cocaine. The Minnesota Supreme Court concluded that the statute failed the rational basis test drawn from the equal protection clause of the state constitution, which in some respects is more stringent than the federal test. The federal courts have also noted the racial disparity in sentencing for cocaine possession and distribution caused by the dubious distinction drawn between crack and powder cocaine in the federal statutes. For example, Judge Louis of the District Court for the District of Columbia held in United States v. Walls that the statutory mandatory minimum sentences for crack cocaine possession in some circumstances constituted cruel a nd unusual punishment in violation of the Eighth Amendment. 4 Federal District Court Judge Clyde Cahill has also commented on the severe impact the disparity between crack and powder cocaine sentencing has had on the African-American community: While Congress may have had well-intentioned concerns, the Court is equally aware that this one provision, the crack statute, has been directly responsible for incarcerating nearly an entire generation of young black American men for very long periods, usually during the most productive time of their lives. Inasmuch as crack and powder cocaine are really the same drug, it appears likely that race rather than conduct was the determining factor. [United States v. Clary, 846 F. Supp. 768, 770 (E.D. Mo. 1994).] Underpaid attorneys Most public defenders push their clients into plea agreements just to get rid of them because they are being underpaid and have a lot of work. So the faster they can be done with it the better. This is because making a plea is faster than going to trial which will go on for days or even months. Pleas are fast and will enable the defender to handle more cases and therefore earn more money. For instance a court appointed attorney in Genesee County, gets $200 if the defendant pleads guilty before the trial date. In such instances the defender will push their client to plead guilty so that they may get the money. However attorneys who work in good public defender offices are paid a standard salary which is not determined by the number of cases they have handled. They therefore have no financial incentive whatsoever. We can therefore conclude that some of the attorneys do this to clear their work load. Over worked attorneys will push their clients to settle just so that they may get over and with the case and move on to the next as fast as they could. Also during these please, the attorney will push for a better deal if the client decides to retain them as private attorney or pa ys them more. Staffing shortage Staffing shortage is what has led to the numerous work overloads that in turn cause fatigue and burn out to the available attorneys. Due to the little pay most attorneys have moved to work with private firms where they can get a good amount of money for handling fewer cases. Most attorneys only work as public defenders so as to get experience and later on move to work in huge and established private firms, leaving the inexperienced attorneys to represent the defendants. Conclusion The insufficient funding in the public defender systems nationwide has resulted in inadequate training and resources to the public defense attorneys. Such structural limitations restrict public defenders ability to represent their clients effectively, and thus causing them to receive a lot of criticism from the general public as well as their clients. These negative feedbacks cause the public defenders to have psychological stress and develop cynicism towar ds the job. Moreover, the disproportionate presence of racial minorities among the clients relying on public defender system need to ensure that all defendants receive competent representation; else the criminal justice system will create further disparities in treatment of persons of different races. Many of the problems presently confronting public defender offices can be addressed by creating an independent Defender Services Center modeled after the Washington, D.C., Public Defender Service, to fund and streamline individual offices. Such a center would focus on providing ongoing defense attorney training and on developing and sustaining a positive office culture, two techniques proven effective in enhancing the effectiveness of the representation of the poor. Without such radical and substantial reform, we will continue to face the persistent problem of denying to those most in need the essential services necessary to ensure that the interests of justice are served.

Alignment Of Human Resource And Business Strategies Essay

Alignment of Human Resource and Business Strategies Human resource (HR) departments work alongside business leaders to support their company’s mission, vision, values and core business practices. They must create strategies that will guide their efforts toward achieving the company’s objectives. Business leaders develop business strategies to achieve company objectives and satisfy the needs of stakeholders. Successful HR management strategies develop align with an organization’s business strategy. According to authors Stewart and Brown, â€Å"these two types of strategy must work together to ensure high organizational effectiveness† (Stewart Brown, 2012, p. 40). This paper will explore these strategies in action by examining the core business and HR practices at Zappos.com. The paper will analyze Zappos’ HR and business strategies, HR department job positions, and ways it markets its company regarding human capital. Aligning Zappos’ HR Strategy with its Business Strategy Zappos.com was founded in 1999 by Nick Swinmurn. The company is a web-based retailer that has grown quickly over the last 16 years. The company began its venture with a vision to â€Å"create a web site that offered the absolute best selection in shoes in terms of brands, styles, colors, sizes, and widths† (â€Å"The Zappos Family Story,† n.d., para. 3). Today, the company has expanded their product lineup to include not only shoes, but also apparel, handbags, and other accessories. 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I chose Ford primarily based on the current events that have reported that Ford will be opening more plants in theRead MoreOrganizations And Project Management Organizations955 Words   |  4 Pagesdirection provides the purpose, expectations, goals, and actions necessary to guide business pursuit and is aligned with business objectives. Project management activities should be aligned with top-level business direction, and if there is a change, then project objectives need to be realigned. In a project environment, changes to project objectives affect project efficiency and success. When the business alignment for a project is constant, the chance for project success greatly increases becauseRead MoreSma Case Perp Essay762 Words   |  4 PagesIn this paper, I would argue that the best strategy for MEPD is new product development and innovation based on the current market environments and its unique technical capabilities. To support my argument, I would use Congruence Model to analyze the problems and advice solutions. Crucial Performance SMA has a strong technological capability in the invention and had been running at an average of 10% growth over the previous 10 years. As one of eight line division in SMA, MEPD developed uniqueRead MoreThe Four Functions Of Management1314 Words   |  6 Pagesthey are responsible for using both human and other resources to achieve goals effectively and efficiently. (Satterlee, 2013). This paper combines the three concepts that Group 4 have considered most important. It primarily highlights the four functions of management; planning, leading, organizing, and controlling. Secondly, it discusses the characteristics of a successful manager. Finally, relates the necessary skills for a competent manager; technical skills, human skills, and conceptual skills.

Transgender Rights In The Workplace - Free Essay Example

Sample details Pages: 2 Words: 532 Downloads: 1 Date added: 2019/06/24 Category Society Essay Level High school Tags: Transgender Essay Did you like this example? Language is continually evolving to correctly communicate the speakers intention. A word can have many messages both through literal definition and social contacts. Queer language has become more specific. Don’t waste time! Our writers will create an original "Transgender Rights In The Workplace" essay for you Create order Contributing to this shift in language, some parts of society have becoming more understanding of the LGBT+ community. despite the recent acceptance there is still confusion surrounding transgender people. A transgender person is someone whose gender identity is different than their male/female reproductive system at birth. This term does not have anything to do with sexual orientation, gender expression or physical anatomy. Transgender and transsexual have a different meaning. Transsexual suggests a person who has gone through a sex reassignment surgery. On the federal level the courts have stated that discrimination against gender identity is historically not covered under the 1964 Civil Rights Act prohibiting discrimination against sex. Recently in 2012, the court has extended the definitional of discrimination against sex to include gender identity and in 2014, Eric Holder the US Attorney General stated that he agreed with this decision. As of now there are no comprehensive set of laws that protect transgender people. Selective states (California, Connecticut Hawaii, Massachusetts, New Jersey, New York, Vermont) have altered discrimination law to protect Transgender people. Gender dysphoria is excluded from disability laws except for California. the Transgender Law Center in California, published Know Your Rights: Transgender People at Work that answered 14 commonly asked question. Employees should have safe access to bathrooms that match their gender identity. An alternative is to use a single bathroom if the transgender person feels more comfortable or if another employee does not want to use the same bathroom with a transgender person. California protects transgender citizens from harassment that includes, but is not limited to deliberately and repeatedly calling employee by the incorrect name and pronoun. California recognizes common law name changes but does require a court order to change name on managerial records such as payroll and security clearance. Potential employers may require a background check, and therefore require all previous name used to get a through assurance of character. As a result, employers will likely find out about a prospective employees transgender status. Medical information is protected by t he federal Health Insurance Portability and Accountability Act (HIPAA) and employees are not required to disclose if or where they are transitioning, although it is advisable to coordinate with management to create a transition plan and discuss medical leave. If a person is discriminated against because they are transgender they should first try to use the internal complaints process. The next step is to file a dual complaint with the Department of Fair Employment and Housing (DFEH) and the Equal Employment Commissions (EEOC). In October, the Health and Human Service Department stated they were considering limiting the scope of the Civil Rights act to exclude gender identity from the definition of sexual discrimination. If the new presidential memo goes through, 1.4 million self-identifying transgender American adults will be affected. https://www.transstudent.org/definitions/ https://www.aclu.org/know-your-rights/transgender-people-and-law https://transgenderlawcenter.org/resources/employment/know-your-rights-transgender-employment-law https://www.washingtonpost.com/national/trump-administration-considering-different-concepts-regarding-transgender-rights-with-some-pushing-back-internally/2018/10/22/0668f4da-d624-11e8-83a2-d1c3da28d6b6_story.html?noredirect=onutm_term=.1ec511ff2743

Drug Addiction And Alcohol And Compulsive Gambling

Your Name Professor’s Name Subject Date Research Paper Outline 1. Introduction Sexual addiction has become rapidly recognized as a significant social problem with similarities better recognized to drug addiction and alcohol or compulsive gambling. sexual addicts refers to individuals who engage in persistent, as well as, escalating patterns of sexual behaviour acted out regardless of the increasingly negative impact to the self and others. To begin with copulation or coitus, sexual intercourse is the physical union between a man and woman, for reproduction, sexual pleasure or both. The act involves a high level of physical intimacy and contributes immensely to human bonding. This is because, sex is associated with emotional and physical pleasure therefore creating a connection between the people involved. However, some people tend to overdo the act of sex to a point that they become dependent on it leading to a sexual addiction. This paper aims at discussing sexual addiction, its causes, effects and characteristics. II. Literature review According to Carnes (15) sexual addiction is a clinical condition referred to in the medical spheres as â€Å"progressive intimacy disorder.† The addiction involves spending long periods preoccupied with sexual thoughts and behaviors all geared towards achieving a desired sexual effect. In the United States alone, more than thirty million people are in the category of those who suffer from the condition. Sexual addicts have been thought toShow MoreRelatedAddiction Abuse And Behavioral Addiction1552 Words   |  7 Pageshis addiction keeps the cause of death from being a total surprise (Chuck Palahniuk.)† In medical terms, an addiction is a chronic neurological disorder that has genetic, psychosocial, and environmental dimensions. There are various varieties of addiction in the world, but the most widely held are substance abuse and behavioral addiction. 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Evolution Of Health Care Info Systems. Physician’S Offices

Evolution of Health Care info Systems Physician’s offices and different facilities have modified considerably over the last twenty years. Technology has influenced everything in health care. it s influenced the means info is unbroken, stored, shared and analyzed. within the future, we will expect technology to still modification and improve the means health care is delivered. it s the expectation that technology can improve the general public health and reduce the overwhelming price of health supply. Over the past twenty years info technology has been slowly introduced to the health care business. Documents inside home facilities were either through with a character-at-a-time printer or written. There was perpetually a necessity to†¦show more content†¦Prescriptions area unit currently sent directly the pharmacy minimizing errors and mechanically checking for attainable complications with different medications or allergies (Ortiz Clancy, 2003). the flexibility to quickly and simply share medical info has considerably improved health supply and attenuate prices. EMR s conjointly offer a medico with reminders and proposals for patient care that assists with the treatment and bar of chronic sicknesses. redoubled use of health care info systems provides a a lot of complete and correct image of a patients history. information isn t duplicated, and errors area unit quickly found and corrected. Electronic information provides a method for analysis that has improved care and ass isted within the analysis for cures and coverings. Technology has conjointly modified the means folks communicate. a briefing will currently be created on-line, and knowledge will currently be shared through email. Before these advancements medical records, prescription info, and appointments were unbroken via a paper record. The use of health care info systems has conjointly considerably assisted with compensation from suppliers. within the past inaccurate medical charting might simply lead to inaccurate committal to writing which might lead to denial or delay of compensation for services. the utilization of EMR’s considerably decreases committal to writing errors.Show MoreRelatedComputerize Medical Insurance System10020 Words   |  41 Pagesregards to health care has emerged to play a prominent role in the delivery of healthcare. The application and use of machines and computer-based technologies in health care have undergone an evolutionary process. Advance in information, telecommunication, and network technologies have led to the emergence of a revolutionary new way of health care delivery leading to new experience and knowledge that cross traditional disciplinary boundaries in the fields of information technology and health care, alongRead MoreManaging Information Technology (7th Edition)239873 Words   |  960 PagesMidsouth Chamber of Commerce (A): The Role of the Operating Manager in Information Systems CASE STUDY I-1 IMT Custom Machine Company, Inc.: Selection of an Information Technology Platform CASE STUDY I-2 VoIP2.biz, Inc.: Deciding on the Next Steps for a VoIP Supplier CASE STUDY I-3 The VoIP Adoption at Butler University CASE STUDY I-4 Supporting Mobile Health Clinics: The Children’s Health Fund of New York City CASE STUDY I-5 Data Governance at InsuraCorp CASE STUDYRead MoreStrategic Human Resource Management View.Pdf Uploaded Successfully133347 Words   |  534 Pagesii Permission to reprint these has been obtained by Pearson Custom Publishing for this edition only. Further reproduction by any means, electronic or mechanical, including photocopying and recording, or by any information storage or retrieval system, must be arranged with the individual copyright holders noted. This special edition published in cooperation with Pearson Custom Publishing. Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 Please visit our web site at www.pearsoncustom

Work Placement Reflective Free Essays

Introduction This is a sample of the reflective diary kept during my work placement with Viridian Housing. The experiences accounted in this sample reflect those used in support of my critical review. A reflective diary is a private record of experiences throughout work placement. We will write a custom essay sample on Work Placement Reflective or any similar topic only for you Order Now It is very important to use this diary to report thoughts, feelings and opinions rather than reporting on the factual events of the day. A reflective diary is also important for keeping a record of both the positive and non positive experiences, as well as the achievements. The purpose of reflection is a means to be able to think things over or to visualize. Reflection involves complex mental processing that discovers new ideas or inter-relationships between ideas.[1] Accurate reflection will help us improve our decision-making, deal with issues in everyday work and social situations, discover new ideas and help understand ourselves better. There is a recurring theme with the tenancy checks and inspection visits that is very frustrating. I spoke to another tenant who is a long term tenant of Viridian. Invariably with the visits there will be small maintenance issues that need to be sorted out, however generally they have not been reported because they are minor and often aesthetic. In this case it was the issue of a window that was stuck shut. The tenant proceeded to tell me that there was a maintenance history, but that he would call one of the housing officers to sort it out, because that is the person they usually dealt with. Professionally this has no impact what so ever, as these things are recorded and can easily be dealt with. I found it frustrating however, because despite my position with Viridian, I feel that the tenants doubt my abilities and professional expertise. In this situation I remained calm and collected, as I suspect that this is a personal insecurity which will resolve itself with further experienc e in the field. I am also sure that there was no intention to undermine my position. I was proud that I was able to keep my composure despite feeling rather frustrated at the time. I spoke to one of my colleagues about it later that day and found out that this is a common thing with all housing officers. I was happy to learn this and am not dreading doing inspection visits as I was earlier in the day. An elderly lady came for a consultation after going to a number of housing organizations to attempt to get into a care facility. By the time she arrived in our offices she was at her wits end. Although the issue of finding accommodation for her is relatively simple and routine, I discovered that she really needed to just talk to someone that understood what she wanted and what she did not want. A lot of what she was complaining about had to do with housing organizations wanting to put her into a type of frail care facility, however this isn’t what she wanted. I feel like the respect that Viridian is always reinforcing in this industry really does have a place, as this lady clearly hasn’t been shown much respect and even though we have not helped her yet, she was incredibly happy and grateful at the end of the meeting. I am finding that so much about this position has to do with an attitude of respect towards to client. I do not think that one could succeed in this posit ion without the ability to build rapport with people and be friendly. I was proud to be a member of Viridian as the assistance that we can offer people in her situation, although not particularly unique, can make a huge difference in the lives of the elderly and disabled. I performed a tenancy check and inspection visit and was let into the property by who I assumed was family of the tenant. This was after significant problems in trying to gain access to the property and eventually after harassing the tenant for over a week, I was able to secure an inspection date and time. After having a look around the property it started to look a bit suspicious as it was clear that this family member was living in the property. After some questioning it became clear that the property had been informally sublet to this family member and that the actual tenant was now living somewhere else. Obviously illegal subletting has to be reported and the family member of the tenant will most likely be evicted from the property. I had mixed feelings about this, because she seemed like a very nice person who was going to bear the consequences of the mistake of the tenant. I felt very sympathetic towards her and going forward, I felt sad in having to report this to the housing officers. The matter was taken over by the housing officer that manages the property, however in subsequent reporting I found out that the matter has been settled. I was proud of my ability to be perceptive in this situation and follow my instincts. Although emotionally it was difficult to follow the rules, professionally this was a triumph as I followed my gut and in doing so discovered an illegal tenancy. There was an incident with an elderly couple that was occupying on the properties that had about three stairs throughout. Whilst in the office, I received a phone call from the husband informing me of the unsuitability of the housing for them because of the problems that the stairs caused. He then demanded that we find another house for them or see to it that there are the requisite ramps installed in the housing immediately. To that point I had not dealt with an issue like this, however I treated the matter as urgent and reported it immediately to one of my colleagues. The next day I received a phone call from the same man who was now irate that there had been no action taken as of yet and he shouted over the phone at me, not allowing me to speak. Whilst I understood his concern, I did not appreciate the disrespect shown towards me, especially since we had given him feedback on the issue and all things considered it was not urgent. I managed to stay calm during the whole conversatio n and tried to be as compassionate and understanding as possible. I calmly explained to him that we needed to get approval to install ramps in the property and there would be some delay. I was proud of myself for staying calm during that time as I was getting more frustrated as the man continued to rant at me. Moving forward, I learnt that when dealing with homes, people are always going to be upset, but as the professional you need to stay calm and do your job without getting angry or upset. There was an issue with a tenant that had a leaking roof that had allegedly been reported to the maintenance team. I checked the records and nothing was reflected. As there was staff training that week, I was alone in the office and the weekend was approaching. Not wanting the tenant to suffer any further water damage to her property, I went about organizing a repair team to go to the house to fix it the next afternoon, however got a call from the contractor who was at the house saying the tenant had said that someone had been around earlier to fix the problem from Viridian. This was incredibly frustrating as now the contractor would be paid for nothing and it was a waste of my time, the tenants and the contractors. I cross checked with the maintenance team the following Monday when training was over and discovered that they had organized for the roof to be fixed, however due to training they had been unable to update the records to reflect this. I was very embarrassed that I had no t first checked with the relevant housing officer, although at the time I felt that I was showing initiative. I feel like I learnt a valuable lesson through making this mistake that although showing initiative is encouraged, one must have all the facts of the situation before executing a plan. I had to explain the situation to the housing officer, who understood my mistake. I do feel however that there is some responsibility on the housing officer for not having updated the record, as it was clearly within my duties to have the maintenance issue sorted out and it is important to always update the files with the correct information at all times as these systems exist for exactly this reason. Although I was not formally reprimanded, I do feel that I was only part responsible. Nonetheless, I learnt a valuable lesson about communication between the different teams in Viridian and moving forward I shall ensure that I follow all protocol accordingly. Bibliography: Nolan, Y.,Moonie, N.,Lavers, S. (2005) Health and Social Care (Adults): S/NVQ Level 3, Essex, Heinemann Nolan, Y. (2005) Health and Social Care (Adults): S/NVQ Level 2, Essex, Heinemann. [1] Nolan, Y.,Moonie, N.,Lavers, S. (2005) Health and Social Care (Adults): S/NVQ Level 3, Essex, Heinemann How to cite Work Placement Reflective, Essay examples